Plain words
Selling online, in plain words
The terms you meet when you sell by card from anywhere, explained in one or two sentences each, with a link to the full answer.
- Merchant of Record (MoR)
- The company that legally sells your product to your buyer. It takes the payment, owes and files the tax, issues the invoice and pays you what is left. More on merchant of record
- Growth Merchant of Record
- A Merchant of Record that also helps you earn more. AgentaOS includes Pricing Intelligence, which tells you what to charge. More on growth merchant of record
- Payment processor
- A service that moves card money for you, like Stripe used directly. You stay the seller and the tax stays yours. More on payment processor
- Payout
- Money sent from your AgentaOS balance to your bank or wallet. Payouts run on the 1st and the 15th of each month. More on payout
- Payout fee
- 1% of the amount paid out, at least €1 or $1, plus the cost of the transfer itself. More on payout fee
- Swift transfer
- An international bank transfer, used where there is no local route. It costs about €5 with shared cost, more with fixed cost. More on swift transfer
- SEPA
- The Single Euro Payments Area: cheap, fast euro transfers between member countries. Albania, Montenegro and North Macedonia joined in October 2025. More on SEPA
- Stablecoin payout
- A payout in EURC or USDC to a wallet instead of a bank, on the same schedule. Useful where bank payouts are not available. More on stablecoin payout
- Self-billed invoice
- An invoice the Merchant of Record issues in your name for each payout, documenting your sale of the products to it. Give it to your accountant. More on self-billed invoice
- Payout statement
- A PDF listing every sale in a payout, the fees and what reached your account. More on payout statement
- VAT
- Value added tax. On digital sales to EU consumers it is owed in the buyer’s country; a Merchant of Record charges and files it. More on VAT
- Non-Union OSS
- The EU scheme that lets a seller based outside the EU declare VAT for all EU countries in one quarterly return. More on non-union oss
- Reverse charge
- When an EU business buyer with a valid VAT number accounts for the VAT itself, so the invoice shows 0% VAT. More on reverse charge
- Chargeback
- A card payment reversed by the buyer’s bank after a dispute. With a Merchant of Record, it answers the bank for you. More on chargeback
- Reserve
- A safety amount held back on new accounts for a while; your balance shows when it frees up. More on reserve
- Domiciliary account
- A bank account in a foreign currency such as USD or EUR, common in Nigeria and other countries, needed for same-currency payouts. More on domiciliary account
- Productized service
- A service sold like a product: fixed scope, price and delivery time, bought by card from a checkout link. More on productized service
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